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Policies and Shipping

SHOP POLICIES

30-Day Price Protection Guarantee

Should you find a lower price on an item in stock at another shop in the area or if our prices have been reduced within 30 days of your purchase, we'll happily refund the difference.

Price Match Policy

If you find a lower price on an in-stock, new, identical item from an Authorized Canadian storefront dealer, just let us know and we'll confirm and match the price.

Layaway program

To set aside an item on layaway, all we need is a 20% non-refundable deposit. The maximum length of a layaway term is 90 days. This is a great way we can help get you on the bike you're after!


IN-STORE PICKUP

Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.

INFORMATION SECURITY

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

BACKORDERS

Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order.

RETURNS

If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back. (We do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee. (Labor fees are not refundable, i.e., custom built wheels.)

PRICES AND INFORMATION

Our website is intended to help you. We make every effort to maintain current, accurate pricing & stock levels in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!

 
 
      

 

SUN COUNTRY CYCLE

102-1340 Kalamalka Lake Rd
Vernon, BC V1T 6V2
CALL (250) 545-8775

Hours:
Monday - Saturday: 9-5:30
Sunday: Riding!

   

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