Policies and Shipping

30-Day Price Protection Guarantee

Should you find a lower price on an item in stock at another shop in the area or if our prices have been reduced within 30 days of your purchase, we'll happily refund the difference.

Price Match Policy

If you find a lower advertised price on an in-stock, identical and available item in our store or at an Authorized Canadian storefront dealer, just let us know and we'll confirm and happlily match the price.

Layaway program

To set aside an item on layaway, all we need is a 20% non-refundable deposit. The maximum length of a layaway term is 60 days. This is a great way we can help get you on the bike you're after!

Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order.

If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back within 30 Days. (We do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee. (Labor fees are not refundable, i.e., custom built wheels.)

Returns/Exchanges - BC E-Bike Rebate Program

In accordance with the guidelines of the program, we do not accept returns from customers who participate in the BC E-Bike Rebate Program. We cannot provide you with a cash, debit refund, credit card refund, cash equivalent gift card or merchandise credit. Please make sure your decision to purchase an E-Bike is final.

If you are a customer who participated in the BC E-Bike Rebate Program and your E-Bike is in some way defective, it may only be exchanged for another E-Bike of equal value (same cost/price) or higher.

Our website is intended to help you. We make every effort to maintain current, accurate pricing & stock levels in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!